1. What are cookies?
Cookies are small files or pieces of information stored on your device when you visit a website. They allow websites to recognise a device, remember information and provide particular functions.
Cookies are not the only technology covered by cookie rules. Similar technologies can include tracking pixels, scripts, tags, web storage, link tracking and certain forms of device or browser identification.
In this policy, we use the word “cookies” as a simple way of referring to cookies and similar technologies where appropriate.
2. Why HEY PAWS uses cookies
Depending on the features and services active on our website, cookies or similar technologies may be used for purposes such as:
- Keeping the website and shopping functions working
- Remembering items placed in your shopping basket
- Supporting checkout and order functionality
- Maintaining website security
- Remembering relevant preferences
- Understanding how visitors use the website
- Improving website performance and user experience
- Supporting marketing or advertising features, where applicable and permitted
The technologies actually used on the HEY PAWS website may change as Shopify, our theme, apps and other website services change.
3. Types of cookies we may use
Strictly necessary cookies
These cookies or similar technologies are needed for essential website or shopping functions that you have requested. They can support functions such as maintaining your shopping basket, enabling checkout, maintaining security or allowing essential parts of the website to operate.
Because these technologies can be essential to providing the online service you request, they may fall within the strictly necessary exemption from consent requirements.
Preference cookies
These technologies may remember choices or preferences so that the website can provide a more convenient experience.
Whether a particular preference technology is strictly necessary or requires consent depends on what it does and why it is used.
Analytics and performance technologies
Where used, analytics technologies can help us understand how visitors interact with the website, such as which pages are visited and whether parts of the website are performing as expected.
These technologies are not automatically treated as strictly necessary simply because they help us improve the business. Where consent is required, they should only be used after the appropriate consent has been obtained.
Marketing and advertising technologies
Where applicable, marketing or advertising technologies may be used to measure campaigns, understand interactions with advertisements or provide more relevant advertising.
Non-essential advertising or tracking technologies require appropriate consent where required by applicable law.
4. Cookie information
The exact cookies used by an online store can change depending on the Shopify platform, theme, apps, payment features, embedded services and other technologies active on the website.
We therefore do not list a permanent cookie name, provider or expiry period here unless it has been verified against the current HEY PAWS website configuration.
| Category | Typical purpose | Consent |
|---|---|---|
| Strictly necessary | Shopping basket, checkout, security and essential website functions | May be exempt where genuinely necessary |
| Preferences | Remembering relevant choices or settings | Depends on the purpose and technology |
| Analytics | Understanding website use and performance | Consent may be required |
| Marketing / advertising | Campaign measurement, advertising and similar tracking | Consent generally required where applicable |
5. Shopify and cookies
HEY PAWS uses Shopify to provide its ecommerce website and shopping functionality. Shopify and services connected to the Shopify platform may use cookies or similar technologies to provide essential ecommerce functions, security and other services.
Shopify's technology and the technologies used by individual Shopify apps can change over time. The actual technologies present on the HEY PAWS website therefore depend on the current store configuration.
Where third-party technologies are used, we will consider their purpose, whether they are necessary, what information they access and whether consent is required.
6. Cookie consent
Where applicable law requires consent before a cookie or similar technology is used, we will seek consent before activating that technology.
Consent should be freely given, specific, informed and based on a clear affirmative action. Simply continuing to browse a website does not, by itself, provide the type of consent required for non-essential technologies.
Where a consent mechanism is provided, you should be able to make a genuine choice about non-essential cookies and change your preferences where the technology and law require this.
7. How you can manage cookies
You can control or delete cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device
- Delete existing cookies
- Block some or all cookies
- Allow cookies only from particular websites
- Delete cookies when you close your browser
Blocking or deleting cookies can affect how websites work. In particular, disabling essential ecommerce cookies may prevent parts of the shopping basket or checkout from working correctly.
Your browser provider will provide instructions for managing its cookie settings. Common browsers include Chrome, Edge, Safari and Firefox.
8. Third-party technologies
Some features on our website may be provided by third parties. Depending on the services active at the time, these may include ecommerce, payment, delivery, analytics, advertising, social media or other technology providers.
Third-party providers may place or access cookies or similar technologies on your device or receive information generated through those technologies.
We aim to ensure that third-party technologies are used in accordance with applicable privacy and electronic communications requirements.
9. Cookies and personal information
Some cookie or tracking information may constitute personal information, particularly where it can be linked to an identifiable individual or combined with other information.
Where personal information is processed through cookies or similar technologies, our Privacy Policy explains more about how we handle personal information.
10. Changes to this Cookie Policy
We may update this Cookie Policy when our website, Shopify configuration, apps, third-party services or legal requirements change.
We will update the “Last updated” date at the top of this policy when changes are made.
We may also review our cookie and similar-technology configuration periodically to make sure this policy continues to reflect the technologies actually used on the website.
11. Contact us
If you have a question about cookies, tracking technologies or how HEY PAWS uses your information, please contact us.
HEY PAWS
Legal Business Name: Hey Paws (traded under Harrowgate Ltd.)
Business Address: 22 Glentworth Road, Nottingham. NG75QL
You can also contact us through our Contact Us page.
Want to ask us something?
If you have a question about cookies, privacy or how HEY PAWS handles your information, we're happy to hear from you.
Contact HEY PAWS